Submatic handles two types of renewal communications: renewal reminders and renewal invitations. Renewal reminders are applicable for subscriptions that automatically renew, and renewal invitations are for subscriptions that have an expiration date.
- Renewal Reminders: a reminder in advance of a scheduled billing date to inform a customer that they will be billed.
- Renewal Invitations: an invitation to renew a subscription for an additional term. Applicable on subscriptions with an expiration date (subscription with a pre-defined term or gift subscription).