For each template that you create you have the option to set up two custom emails. If you do not create a custom email customers will receive an email using the default Submatic email template. One email can be configured for new subscribers and another can be configured for renewals.
You must first have a saved template before you can customize the communication associated with that template.
To Set Up / Manage Your Custom Emails
- Go to the Templates page
- Click on Manage
- Click on Communications
- Select Sign Up & Billing Emails
- If this is a template for one time purchase there is only one email type. If this a template for recurring billing there are two template types: "Enrollment (First Order)" or "Renewal". The Enrollment email will be sent to customers when they first sign up for the subscription/membership plan. The Renewal email is sent to customers when the plan is renewed.
- Fill out the relevant fields on this page
- Click Save at the bottom of the page
- Test your email by clicking the "Test" button at the top of the page. This will trigger a test email to be sent to your email address. This test email serves as an example of what your customers will receive when they sign up for or renew their plan.
- Once you have saved one email template you have the ability to copy the content of that template over to the other email template. Simply click the "Copy" button next to the "Test" button to do this.